Thank you for shopping with Sxzuren. We are committed to delivering your beautifully crafted items safely and efficiently. Please review our shipping policy below for details on processing, delivery, and tracking.
1. Shipping Area
We currently ship within the United States.
2. Shipping Costs
Free Standard Shipping: Enjoy free shipping on all orders totaling $79.99 or more.
Flat Rate: A flat shipping fee of $5 applies to orders under $79.99.
3. Order Processing Time
Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
Please Note: Because many of our items (such as glass terrariums and lamps) require special protective packaging to prevent damage in transit, additional care is taken during fulfillment. During peak seasons or holidays, processing may take slightly longer.
4. Order Cut-off Time
Orders placed before 5:00 PM Pacific Time (PT) on a business day will be processed the same day. Orders placed after 5:00 PM PT, or on weekends and holidays, will be processed on the next business day.
5. Estimated Delivery Time
Once your order has been shipped, the estimated transit time is 3–5 business days within the United States.
Total Estimated Time from Order to Receipt: 4–8 business days (including both processing and transit time).
6. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and a link to monitor your package.
Tracking Delay: Please allow 24–48 hours for the tracking information to update in the carrier's system after you receive the email.
7. Lost, Stolen, or Damaged Packages
We take great care in packaging our products. However, if your package arrives damaged, or if the tracking shows it was delivered but you did not receive it, please contact us within 48 hours at service@sxzuren.com with photos of the package and the item. We will file a claim with the carrier and provide a replacement or refund according to our Return & Refund Policy.
8. Unforeseen Delays
Delivery timelines may be affected by factors beyond our control, such as extreme weather, carrier backlogs, or peak holiday shipping seasons. While we cannot guarantee delivery dates in these instances, we will make reasonable efforts to keep you informed of any significant delays.
9. Address Changes & Incorrect Addresses
Please review your shipping address carefully before placing your order.
Address changes are not permitted after an order has shipped. If you notice an error before shipment, please contact us immediately at service@sxzuren.com.
Incorrect Addresses: If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the item.
10. Sales Tax
All prices listed on our website are final. No additional hidden fees will be charged.
11. Contact Us
If you have any questions about your shipment, please contact our customer service team:
Email: service@sxzuren.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)