🌿 Product & Care
Q: How do I care for my Terrarium?
A: It depends on the contents!
Dried Flowers: DO NOT WATER. Keep them dry and out of direct sunlight to prevent fading and mold.
Live Moss/Plants: Mist lightly with water every 2-4 weeks. Keep them in bright, indirect light. Never place them in direct, harsh sunlight (the glass acts like a magnifying glass and can burn the plants).
Q: My dried flowers shed a little. Is this normal?
A: Yes, absolutely! To clean them, simply use a hairdryer on the cool setting or a soft brush to gently dust them off.
Q: How do the Mushroom Lamps work?
A: Our lamps are powered by either USB or batteries (please check your specific product listing). The switch and battery compartment are located on the bottom of the wooden base.
Safety Note: Never submerge the lamps in water, as the wooden base contains electronic components.
Q: Are the items exactly like the photos?
A: Because our products are handmade using natural materials (like moss, wood, and dried flowers), no two pieces are exactly alike. You may notice slight variations in the shape of the glass, the placement of the crystals, or the color of the flowers. This is the beauty of handmade art!
🛍️ Orders & Shipping
Q: How long will it take to receive my order?
A: We process orders within 1–3 business days. Once shipped, standard transit time within the U.S. is 3–5 business days. Your total estimated delivery time is 4–8 business days. Please note that during peak holiday seasons, processing may take slightly longer.
Q: Do you ship internationally?
A: We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Q: How can I track my order?
A: As soon as your order ships, you will receive a confirmation email with a tracking number and link. Please allow 24–48 hours for the carrier's tracking system to update after you receive this email.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet shipped, please email us immediately at service@sxzuren.com, and we will do our best to update it. Unfortunately, we cannot change the address once the package is in transit.
📦 Damages & Returns
Q: What if my glass item arrives broken or damaged?
A: We pack our glass items very carefully, but accidents can happen. If your item arrives damaged, please contact us at service@sxzuren.com within 48 hours of delivery.
Please include:
Your Order Number.
A photo of the outer shipping box.
A clear photo/video of the damaged item.
Once verified, we will send a free replacement or issue a full refund immediately. You usually won't need to return the broken item.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. If the return is due to our error (wrong item, defect), we cover the shipping. If it's for personal reasons (change of mind, wrong color), you are responsible for the return shipping cost. (Please see our full Return & Refund Policy for details).
Q: Can I cancel my order?
A: You can cancel your order within 24 hours of purchase if it hasn't shipped yet. Please email us immediately at service@sxzuren.com. Custom or personalized orders cannot be canceled once production has started.
💌 Still have questions?
We are a small, dedicated team and are always happy to help!
Email: service@sxzuren.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
(We aim to reply to all inquiries within 1–2 business days.)